Delivery & Returns

Delivery Policy

  • Frozen Foods Market tries to deliver every order within 3 hours time period if ordered before 6pm.

  • Orders made after 6 pm are delivered the next day and the orders made on Sundays are delivered on Monday (next working day).

  • ₹50 will be charged as the delivery fee for orders made below ₹500 total cart value.

  • Frozen Food Market delivers the products within 1 hour it is taken out of the freezer for package and delivery so that the products does not defrost during the delivery period.

Return, Cancellation & Exchange Policy

  • Frozen Foods once delivered are not applicable for return or exchange, unless a mismatch in order is found.

  • If a product is not matching your order please contact us immediately within an hour of delivery for return or exchange. (Returning product package should not be used or opened)

  • For cancellation, please contact us within an hour of order placement. Cancellation requests placed after one hour of the order will not be accepted.

  • Order not delivered within 24 hours will be eligible for cancellation with full refund.

  • For any refunds or payment-related queries call +91 87142 79808 or email us at frozenfoodsmarket@gmail.com. We will respond bank in note more than 24hrs time.